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The customer experience

Cultivate the art of leaving a positive impression Training The speech will be delivered in French.


  • Benoit Perreault Management Consultant
    Graduate of the Disney Institute
    See biography


Having innovative products and services is no longer enough to make you stand out in today’s competitive world. Attend this training workshop to :
  • Better understand how to manage the customer experience
  • Develop a customer relationship that is emotionally engaging and positive
  • Give yourself a lasting competitive advantage

A question period will follow the presentation.

What will you learn ? Who is it for?


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Contact et informations

By phone:

514 871-4001

Comments and suggestions

Line Leblond
Project Manager, Training

The workshop expenses are tax deductible (provicial and federal).

The cost of the workshop is eligible as an expense under the 1% Training Investment.

No reservations, cancellations or refunds after the registration deadline. Participant substitutions are accepted at no extra charge until the event is held. Please note that only substitution notices sent by email at will be accepted.


Chamber of Commerce of Metropolitan Montreal

393 Saint-Jacques Street, Suite 200
Montréal, Québec
H2Y 1N9


Get directions

What will you learn?

In this introductory training session, you will notably learn:
  • The principal concepts relating to the customer experience
  • The economic value of the customer experience
  • The power of emotions in the customer relationship
  • Effective and inspiring practices for your employees

Who is it for?

  • Business leaders
  • Vice presidents of marketing, operations, human resources, IT
  • Sales and customer service directors and representatives

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