WHY TAKE THIS WORKSHOP?
Having innovative products and services is no longer enough to make you stand out in today’s competitive world. Attend this training workshop to :
- Better understand how to manage the customer experience
- Develop a customer relationship that is emotionally engaging and positive
- Give yourself a lasting competitive advantage
A question period will follow the presentation.
What will you learn ? Who is it for?
What will you learn?
In this introductory training session, you will notably learn:
- The principal concepts relating to the customer experience
- The economic value of the customer experience
- The power of emotions in the customer relationship
- Effective and inspiring practices for your employees
Who is it for?
- Business leaders
- Vice presidents of marketing, operations, human resources, IT
- Sales and customer service directors and representatives