Why take this workshop?
Does your business provide customer service or a customer experience? In a competitive market, businesses in the service industry have to provide a memorable customer experience to stand out from the competition and gain customer loyalty.
This training workshop will address the relationship and people skills required for a customer service that will foster loyalty and increase customer satisfaction and company sales while meeting your goals.
This workshop will be:
- Interactive in order to emphasize the importance of participants’ contribution and commitment to the quality of service;
- Participatory in order to help identify and share best practices;
- Practical, with feedback to develop or perfect the skills required for intentional, personalized service;
- Supported with a framework so that you can transfer what you’ve learned in the workshop to each customer interaction.
Who is it for?
Who is it for?
This training workshop is designed for employees and managers who:
- Interact with customers, such as assistants, sales people, supervisors and managers who interact with the public in person within the company, meet their needs, solve their problems and offer value-added solutions on a daily basis.
- Are already very familiar with the products/services on offer and have previously worked in the context with the company’s procedures, processes and systems.
Provide a value-added customer service experience.