The client, at the heart of the strategy

Events The speech will be delivered in French.


  • Christine Marchildon
    Christine Marchildon Senior Vice-President, Branch Banking
    TD Canada Trust
    Chair, Quebec Market
    TD Bank Group
    See biography


Members Non members
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Table(s) of 10
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Contact et informations

By phone:

514 871-4001
No reservations, cancellations or refunds after the registration deadline. Participant substitutions are accepted at no extra charge until the event is held. Please note that only substitution notices sent by email at will be accepted.



1155 Sherbrooke St. W.
Montréal, Québec
H3A 2N3


Get directions


  • Listen to Christine Marchildon speak about the importance of customer service for the TD Bank Group
  • Learn about innovative strategies this institution has implemented, which have set the standard for customer service in North America
  • Understand how TD has been able to create a customer service culture that exists at every level of the organization


  • The reasons why, in 2011, TD became the first Canadian bank to open its doors on Sundays
  • The many distinctions the organization receives, year after year, for its customer service efforts
  • The instrumental role that management must play in instilling an organizational culture that focuses on the client

Outstanding customer service must be inspired by management, be encouraged and underscored through hiring decisions, training programs, and incentives throughout the enterprise, and be personally valued by employees.

Customer service, more than just a priority for TD—a real corporate culture!

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